# When one customer carries almost the whole business

This article examines a small supplier whose main workload comes from one buyer. It distinguishes an existing agreement from a new concession, an expected payment from available cash, and an attractive order from the capacity to deliver it. A fictional workshop connects negotiation and alternative customers with responsibilities towards people who depend on the supplier's own business.

It may help a small-business owner or partner who values a major customer while worrying about the consequences of disagreement.

Inside:

- How does a confirmed order differ from a forecast and money received?
- Is a request a correction, additional work or a voluntary concession?
- What needs clarifying about acceptance, payment and a contact's authority?
- Why does finding other customers require resources and checking restrictions?
- Whose money, time and obligations are hidden inside “we can wait”?

The subject is a commercial contracting party, rather than an employee. The EU example determines no rights under an individual contract, and the article promises neither a safe refusal nor preserved income.

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